Shipping policy
Thank you for shopping with Black Sheep Houston Apparel. Please review our shipping policy before placing your order.
Processing Time
Most orders are processed within 3–5 business days. Business days do not include weekends or holidays.
Many Black Sheep Houston Apparel products are made or printed to order. During new releases, holidays, sales and periods of high demand, additional processing time may be required.
Preorder and custom-product processing times may be longer. Any special timeline will be stated in the product description.
Shipping Rates
Standard shipping is $8, unless a different rate or promotion is displayed at checkout.
We currently ship within the United States.
Estimated Delivery
After processing, standard delivery usually takes 2–5 business days. Most customers should receive their order within approximately 5–10 business days after purchase.
Delivery dates displayed at checkout are estimates and are not guaranteed. Carrier delays, severe weather, holidays and other circumstances outside our control may affect delivery.
Tracking Information
Once your order ships, tracking information will be sent to the email address provided during checkout. Please allow up to 48 hours for tracking updates to appear.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error, contact us immediately at blkshphtx@gmail.com. We cannot guarantee that an address can be changed after an order begins processing or has shipped.
Orders returned because of an incorrect or incomplete address may require an additional shipping payment before they can be mailed again.
Lost, Delayed or Marked-Delivered Packages
If tracking shows that your package was delivered but you cannot locate it, please:
- Check around the delivery location.
- Ask other household members or neighbors.
- Allow 48 hours, because some carriers mark packages delivered before completing delivery.
- Contact the shipping carrier using your tracking number.
Black Sheep Houston Apparel will assist with carrier claims when possible. However, we cannot guarantee replacement or reimbursement for packages confirmed as delivered to the address entered during checkout.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, contact blkshphtx@gmail.com as soon as possible.
Include your order number and clear photographs of the product and packaging so we can review the issue and make it right.
Returned-to-Sender Packages
If a package is returned to us because it was refused, unclaimed or addressed incorrectly, we will contact you. Additional shipping charges may apply before the order is mailed again.
If we are unable to ship within the stated processing timeframe, we will contact you and give you the choice to accept the delay or cancel your order for a full refund.
Contact
For questions about shipping or tracking, email:
Please include your full name and order number so we can assist you quickly.